Q: I forgot my password. What do I do?
Q: How do I change my password?
Q: I am new. How do I get started if I want to register my child?
Q: I need to change my email address. How do I do this?
Q: My spouse wants to receive school email as well. Can you add it apart from mine?
Q: I want my kid to receive email on his email as well. Can you add it for me?
Q: I moved, please change my address.
Q: I changed my home phone number. What do I do?
Q: How do I sign up or change my parent duty selection?
Q: I see “Late fee” posted to my account. What is it and why am I getting it?
Q: What is your cancellation policy?
Q: How do I see my payment information, or account balance and other fees?
Q:
How do you process refund? If I paid with Paypal, does the refund go back to my credit card?
Q: I
forgot my password. What do I do?
A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “password reminder”, enter your email address with the account. Your password will be emailed to the given email address, if we can find a match.
Q: How
do I change my password?
A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “change password” and follow the steps.
A: Log into your account and click on the name or the Update button next to the student. Find the class you want to cancel and deselect it by selecting the “---------- Select a class ----------“ option.
We will re-calculate your balance. If you see a positive
balance, it means you have a refund. We process refund periodically and the
refund check will be mailed to your home address.
Q: I am new. How do I
get started if I want to register my child?
A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “create a new family account” and follow the steps there. Remember, when you create a family account, your information (the adult information) should be entered, not the child’s!
Once you have created the account, the password will be emailed to you and you can log into your new account, where you can add students.
Q: I
need to change my email address. How do I do this?
A: Log into your account, click “Account Info” tab and edit there. If you forget your password and you do not own your old email address any more, contact the school or stop by the registration desk on Sundays.
Q: My
spouse wants to receive school email as well. Can you add it apart from mine?
A: You can do it yourself too. Log into your account, if your spouse is not there, add him/her, then click “Update” next to his/her name and enter the email as “personal email”.
Q: Can
you update your mailing list to use my personal email instead of my work email?
Or, can you change my email address for me?
A: You can do it yourself. Log into your account and edit your record to change the password.
School does not maintain any mailing list. All email communications use email addresses on the parent accounts.
Q: I
want my kid to receive email on his email as well. Can you add it for me?
A: DIY. Log into your account, edit the kid record to add the email address as his personal email.
Q: I
moved, please change my address.
A: DIY. Log into your account, click “Account Info” tab and edit there.
Q: I changed
my home phone number. What do I do?
A: Log into your account, click “Account Info” tab and edit the “Home Phone” field. Note, once you change this, your account’s login ID is changed as well, as we use the home phone as the login ID. Next time remember to use the new phone number to log in.
Q:
How do I sign up or change my parent duty selection?
A: Log into your account, click “Update” on any person’s record, scroll down to the 2nd half where you will see the parent duty section.
Q: I
see “Late fee” posted to my account. What is it and why am I getting it?
A: You did not pay your balance in time. Refer to school’s late payment policy here: http://www.newtonchineseschool.org/cgi-bin/main/pscript1.pl?file=cancel_late_pay.htm
Q:
What is your cancellation policy?
A: http://www.newtonchineseschool.org/cgi-bin/main/pscript1.pl?file=cancel_late_pay.htm
Q:
How do I see my payment information, or account balance and other fees?
A: Log into your account, all such information is available right there. Right after the student listing and registration information, you should see the summary line with late fee, parent duty fee, and total balance. At the bottom section, you will find your payment information.
You can also click on “Printable Summary” tab in your account. That page should contain all such information as well.
Q: How do you process
refund? If I paid with Paypal, does the refund go
back to my credit card?
A: If you see your balance as a positive number, it means
you can expect a refund. When the school is in session, we process refund
periodically (no more than every two weeks). The refund check will be mailed to
your home address directly. We do not process refund during the recess time
(including summer vacation). Please wait until the school starts again.
If you paid with Paypal, we still send the refund check via mail to your home address. We don’t refund via Paypal.