A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “password reminder”, enter your email address with the account. Your password will be emailed to the given email address, if we can find a match.
A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “change password” and follow the steps.
A: Log into your account and click on the name or the Update button next to the student. Find the class you want to cancel and deselect it by selecting the “---------- Select a class ----------“ option.
We will re-calculate your balance. If you see a positive balance, it means you have a refund. We process refund periodically and the refund check will be mailed to your home address.
Q: I am new. How do I get started if I want to register my child?
A: On the login page (http://www.newtonchineseschool.org/main/loginonline.htm), click on “create a new family account” and follow the steps there. Remember, when you create a family account, your information (the adult information) should be entered, not the child’s!
Once you have created the account, the password will be emailed to you and you can log into your new account, where you can add students.
A: Log into your account, click “Account Info” tab and edit there. If you forget your password and you do not own your old email address any more, contact the school or stop by the registration desk on Sundays.
A: You can do it yourself too. Log into your account, if your spouse is not there, add him/her, then click “Update” next to his/her name and enter the email as “personal email”.
A: You can do it yourself. Log into your account and edit your record to change the password.
School does not maintain any mailing list. All email communications use email addresses on the parent accounts.
A: DIY. Log into your account, edit the kid record to add the email address as his personal email.
A: DIY. Log into your account, click “Account Info” tab and edit there.
A: Log into your account, click “Account Info” tab and edit the “Home Phone” field. Note, once you change this, your account’s login ID is changed as well, as we use the home phone as the login ID. Next time remember to use the new phone number to log in.
A: Log into your account, click “Update” on any person’s record, scroll down to the 2nd half where you will see the parent duty section.
A: You did not pay your balance in time. Refer to school’s late payment policy here: http://www.newtonchineseschool.org/cgi-bin/main/pscript1.pl?file=cancel_late_pay.htm
A: Log into your account, all such information is available right there. Right after the student listing and registration information, you should see the summary line with late fee, parent duty fee, and total balance. At the bottom section, you will find your payment information.
You can also click on “Printable Summary” tab in your account. That page should contain all such information as well.
Q: How do you process refund? If I paid with Paypal, does the refund go back to my credit card?
A: If you see your balance as a positive number, it means you can expect a refund. When the school is in session, we process refund periodically (no more than every two weeks). The refund check will be mailed to your home address directly. We do not process refund during the recess time (including summer vacation). Please wait until the school starts again.
If you paid with Paypal, we still send the refund check via mail to your home address. We don’t refund via Paypal.